Britannia Hotels has been rated the worst hotel chain in the UK for the seventh year in a row, with guests repeatedly describing its rooms as “filthy” and complaining about mouldy bathrooms and peeling paintwork. EasyHotel and Ibis Budget also performed badly in an annual satisfaction survey by the consumer group Which?. At the other end of the scale, Wetherspoon Hotels was rated best for the first time. It shared the top spot with Premier Inn, Britain’s biggest hotel chain, which has come first for the last four years of the survey. Which? asked more than 8,000 hotel guests of 40 well-known chains to rate everything from bed comfort to value for money as well as the quality of food, customer service and overall cleanliness. Britannia, which has 61 hotels across the UK, received one star out of five in almost every category except customer service, for which it scored two stars. The chain received a total score of 39%, slightly above the 35% it had last year. Cleanliness proved to be a particular issue with guests repeatedly describing it as “filthy”, “dreadful” and “scruffy”. On average, guests were 10 times more likely to rate Britannia poorly in this category than across almost all the other hotel chains covered by the survey.
