Showing posts with label customer law. Show all posts
Showing posts with label customer law. Show all posts

Sunday, 12 July 2026

The Fake Portable Air Cooler

 
Online adverts have been appearing for portable air conditioners claiming to be "designed by former Nasa engineers" and able to "cool a room in 90 seconds". The adverts have emerged on platforms including Facebook and YouTube, but the Advertising Standards Authority (ASA) has now warned the products are often "too good to be true". YouTuber Stuart Matthews, who bought several devices to test on his Proper DIY channel, told the BBC that despite paying £70 for one machine, it turned out to be "a small, simple fan worth only a few pounds". The ASA told the BBC that some of the adverts it had seen online in recent weeks made exaggerated claims, including that a small device could cool an entire home within minutes or used very little electricity. It also said the adverts frequently featured fake customer reviews describing dramatic temperature drops or exceptional performance. The adverts direct shoppers to websites selling the devices, typically for between £70 and £120. Many of the adverts also appeared to be AI-generated, using visuals such as copper coils and metallic boxes to make the products seem more sophisticated. The watchdog advised consumers who were unsure to research the retailer and check it provided genuine contact details and a business address. Customers should also look for independent reviews rather than relying solely on testimonials on the seller's website.

BBQ - How do you check the trustworthiness of products you see online?

Friday, 27 March 2026

Just Eat & Autotrader Fake Reviews

 
Food delivery giant Just Eat and motoring site Autotrader are among five firms being investigated as part of a probe into fake and misleading online reviews by the UK's competition watchdog. The Competition and Markets Authority (CMA), which is also investigating reviews site Feefo, funeral firm Dignity and Pasta Evangelists, is looking at whether they have broken consumer law. The investigation will focus on how reviews are obtained, moderated and presented to customers. Online reviews influence billions of pounds of spending each year, yet many consumers worry about misleading content online. Under new powers announced in 2024 the CMA can fine firms for violating consumer law, without needing to go through the courts. While the CMA is investigating the five businesses, it said it had "not reached any conclusions about whether consumer law has been broken". With household budgets under pressure, people need to know they're getting genuine information – not reviews or star-ratings that have been manipulated to push them towards the wrong choice.

BBQ - How much do other customer reviews influence your purchase?