Dirty loos and scathing reviews by guests have led Britannia hotels to be named as Britain’s worst hotel chain for the eighth year running. Described by one guest as a “filthy hovel” and another as “by far the dirtiest hotel room I have ever stayed in”, Britannia props up the table in Which?’s rankings of the best and worst large UK hotel chains. The consumer group said Britannia, which has 62 hotels across the country, had received a customer score of 37%, with the lack of cleaning a particular concern. One of the most scathing reviews was so bad it was “unprintable”, it said. In response Britannia said: “We are totally committed to providing a safe environment for visitors. We have so far spent around £2m on Covid-19 precautions, but we accept there is more to do.” Which? asked more than 4,000 people to rate their experiences at UK hotels on a range of criteria, including bedrooms, bathrooms, cleanliness, customer service and value for money.
