Evri has admitted that it has "earned" its poor reputation for customer service, but claims it is turning things around. The parcel delivery firm was forced to apologise last Christmas after people complained of delays or not receiving their packages at all. Evri is also consistently ranked near or at the bottom of customer satisfaction league tables. The company expects to deliver around 90 million parcels over this year's festive period, up from 84 million last year when it was beset by problems. Since then, he said that Evri had taken on 6,500 extra staff with the majority concentrating on the final mile of delivering parcels. Mr Ashworth also said the company had doubled its UK-based customer service representatives and invested in phone lines and chatbots which he said run "24/7". Last week, Ofcom, the communications regulator, published its latest Post Monitoring Report which found that Evri was ranked the lowest in terms of customer satisfaction.
